Frequently asked questions

India - Agricultural Scale Up - Samarpan

Here are some of the most common questions we receive each week.

  1. Where can I find detailed information on Oxfam partners and projects?

  2. Where can I find financial information on Oxfam?

  3. Where can I find information on how to set up an Oxfam or become an affiliate organization?

  4. Where can I find research information on Oxfam for my studies?

  5. How can I work for Oxfam?

  6. How can I volunteer for Oxfam?

  7. How can I work as an intern with Oxfam?

  8. How can I participate in Oxfam’s campaigning events?

  9. How can I find out about partnership with Oxfam?

  10. How can I seek funding from Oxfam?

  11. How can I get a loan or grant to cover my studies?

  12. How can I change the amount of my regular donation?

  13. How can I receive a statement for tax purposes?

  14. How can change my credit card details?

  15. How can I stop my donation?

  16. How can I contact a particular Oxfam staff member?

  17. How can I make a complaint?

  18. Can I link to the Oxfam International website?

  19. How can I report a bug or send feedback about Oxfam.org website?

 

1. Where can I find detailed information on Oxfam partners and projects?

Oxfam’s goal is to enable people to exercise their rights and manage their own lives. From immediate campaign action, short-term emergency relief and long-term program work, Oxfam believes in empowering people. Oxfam strives to work with local partners and takes a rights-based approach to our development work. As Oxfam (19 affiliates working together with thousands of partner organizations in countries around the world) we have a huge diversity of programs and partners. You'll find a range of information about our work in different countries in the stories, articles and blogs we post. For more detailed partner and project information, please visit the websites of the Oxfam affiliates.

 

 2. Where can I find financial information on Oxfam?

A summary of Oxfam’s combined expenditure by region can be found in our most recent Annual Report. In addition, each Oxfam affiliate publishes annual reports on their website which includes details of expenditure. If you require more detailed figures about a particular Oxfam affiliate's expenditure, please contact them directly through the Contact section of this website.

 

 3. Where can I find information on how to set up an Oxfam or become an affiliate organization?

Oxfam’s Board has determined that our growth as a confederation should be strategic and phased. This involves a manageable rate of intake of new members, with priority given to those areas that would strengthen our ability to achieve our strategic aims. When looking to develop an affiliation in a new country, we work with well-established national NGOs which can demonstrate shared values and experience in a range of activities and approaches, in keeping with existing Oxfam members. For a fuller explanation of the beliefs, strategic aims, approaches and current members of Oxfam, please take a look at our Strategic Plan and constitutional documents, which can be found in the About us area of this site. If you would like to get involved personally, check out the Take Action section of our site, or contact your nearest Oxfam to see what you can do locally. Also, be sure to sign up for any news feeds which interest you.

 

 4. Where can I find research information on Oxfam for my studies? 

We receive thousands of requests each year from school children and students asking for help. Unfortunately, due to our limited resources we cannot advise research students on an individual basis or assist with specific questions. We are also unable to arrange interviews, answer questionnaires or arrange visits to our projects. Oxfam produces a wealth of information, covering various topics. For an overview of the range of Oxfam’s activities, see our latest Annual Report. A comprehensive list of research reports and policy papers can be found in the Policy section of our website. There is also a great deal of useful information available on the Oxfam affiliates’ websites, particularly in the policy and resources areas. Oxfam affiliates may also be able to respond directly; see our Contact page for their contact details. In addition, through its Oxfam Publishing division, Oxfam GB publishes and distributes a range of publications range of books, journals, reports, training resources, videos, and policy papers.

 

 5. How can I work for Oxfam? 

Current jobs with Oxfam are advertised on our Work With Us page. Vacancies listed are with (a) the Oxfam International Secretariat, and (b) Oxfam Affiliates - our 19 member organizations based in different countries. Due to the number of enquiries we receive, we can only respond to applications for specific Oxfam International Secretariat job postings and we cannot keep CVs on file.

 

 6. How can I volunteer for Oxfam?

Volunteers play a key role help Oxfam achieve its mission to reduce poverty and injustice around the world, from office work to helping in shops or stewarding at events and concerts. The Oxfam International Secretariat does not place volunteers overseas, but the Oxfam affiliates around the world rely on volunteers in a wide variety of capacities. Please check the website of your nearest Oxfam affiliate for further information on volunteering. As Oxfam International Secretariat is a small office based in the UK, when we need a volunteer, we tend to work through Oxfam GB, which has an extensive volunteer recruitment system. Please note that, while we appreciate the interest shown by those wishing to do voluntary work with Oxfam International, we do not have the resources to keep volunteer applications on file.

 

 7. How can I work as an intern with Oxfam?

Oxfam International Secretariat often runs short-term, voluntary, unpaid internships comprising a single role, based in either our Oxford, UK office, or one of our Advocacy offices. Please refer to the job description for the location of individual internships. We will list any available internship opportunities on our Job Opportunities page. These internships offer the opportunity to work on a specific project or discipline within one team. Although we cannot guarantee employment beyond the internship, our internships are designed to offer work experience, and interns are welcome to apply for our paid vacancies. Unfortunately, due to limited resources, we cannot keep resumes/CVs on file, so please only respond to advertised vacancies. Please also check with the individual Oxfam affiliates, as each one runs its own internship program.

 

 8. How can I participate in Oxfam’s campaigning events? 

Oxfam campaigns for changes that will make the world safer and more just for its poorest and most vulnerable people. Working with a global team of campaigners and allied organizations and partners, we are currently campaigning in these main areas: food and climate change (the GROW campaign); safety and dignity when affected by conflict and disaster (the Rights in Crisis campaign); extreme economic inequality (the Even It Up campaign); and tax on the financial sector (the Robin Hood Tax campaign). Take action online now, or follow the links on each of the campaign pages to find out how you can get involved.

 

 9. How can I find out about partnership with Oxfam? 

Oxfam works in a variety of partnerships in many countries around the world and at global level. The key relationships we seek are those that most effectively address the root causes of poverty, vulnerability and injustice, and that help strengthen people as empowered agents of their own development. To understand the principles that guide our work in long-term development, humanitarian responses, and campaigns and advocacy, please read our Partnership Principles document. Please bear in mind that partnership does not entail financial support or any type of funding on the part of Oxfam. For a fuller explanation of our beliefs, strategic aims, approaches, please refer the About Us area of our website. Please note that the Oxfam International Secretariat (the coordinating body of our confederation) does not have any involvement in partnership decisions. These decisions are made by our affiliates.

 

 10. How can I seek funding from Oxfam? 

All the Oxfam affiliates share a policy not to provide loans or grants to individuals, preferring to use our limited resources to support groups of people in the countries where we work to set up development, humanitarian assistance and advocacy projects that will benefit a whole community, region or nation. The International Secretariat of Oxfam is not a funding body and is not directly involved with program decisions such as choosing or funding partners. These decisions are made by our members in line with the Oxfam International global strategy. You should therefore approach Oxfam affiliates directly. Our member organizations can then respond according to their program priorities. Please check out our list of countries in which Oxfam has a program. Additionally, contact details for all Oxfam affiliates may be found in the Contact section.

 

 11. How can I get a loan or grant to cover my studies?

The Oxfam International Secretariat and our affiliate organizations share a policy of not providing loans or grants to individuals as we prefer to use our limited resources to support groups of people in the countries where we work to set up development, humanitarian assistance and advocacy projects that will benefit a whole community, region or nation. However, to find answers to your general financial aid questions, we recommend the following helpful websites:

 

 12. How can I change the amount of my regular donation? 

Please contact the affiliate with which you arranged your donation. Oxfam International does not administer regular donations.

 

 13. How can I receive a statement for tax purposes?

Please contact the affiliate with which you arranged your donation. Oxfam International does not issue tax statements.

 

 14. How can I change my credit card details? 

Please contact the affiliate with which you arranged your donation. Oxfam International does not manage credit card payments for regular donations.

 

 15. How can I stop my donation?

Please contact the affiliate with which you arranged your donation. Oxfam International does not deal with regular donations by credit card or bank direct debits.

 

 16. How can I contact a particular Oxfam staff member?

You will find contact information for all the Oxfam affiliate organizations in the Contact area of this website. When contacting Oxfam, please make clear the specific information you need or the reason for your inquiry: this will help us respond more quickly. You can reach the International Secretariat of Oxfam by telephone: +44 1865 780 100, or by mail at:

Oxfam International
Oxfam House
John Smith Drive
Oxford 
OX4 2JY
United Kingdom

Or by emailing using the online form on our Contact page.

 

 17. How can I make a complaint?

Oxfam believes that any stakeholder has the right to raise a complaint, have that complaint addressed, and receive a response for mistakes, wrongful actions or breaches of the codes to which Oxfam confederation and its affiliates subscribe. Every effort will be made to address and resolve the complaints at the Oxfam confederation and affiliate levels. All complaints will be logged.

* Complaints about Oxfam affiliates: In the first instance complaints about an affiliate's activities should be referred to the relevant affiliate. Please find the full list of Oxfam’s 19 affiliates in our Contact page

* Complaints about Oxfam confederation: Where there is a complaint about the joint activities of the Oxfam confederation (e.g. an international campaign, program, or advertising, etc.) or its secretariat, or if the complaint has not been satisfactorily addressed by the affiliate, please contact the Oxfam International Executive Director in writing using the following contact details: 

Oxfam International
Oxfam House
John Smith Drive
Oxford
OX4 2JY
United Kingdom

More details on our complaints mechanisms and procedures are available on our Governance page, in our Board Accountability Policies(3.1 Making a complaint).

 

 18. Can I link to the Oxfam International website?

Yes – please do! Oxfam works with communities, allies and partner organizations, undertaking long-term development, emergency work and research, and campaigning for a fairer world. Some good pages to link to are:

 

 19. How can I report a bug or send feedback about Oxfam.org website?

We value your feedback and really appreciate your comments about any issues or bugs you have noticed while visiting our website. To report an issue with our site or to simply share your comments, please click the Feedback button on the right-hand site of every page which will take you to a form that you can complete.