Safeguarding policy and procedures at Oxfam

Aminata is one of Oxfam's Community Health Workers in Sierra Leone. She teaches the community about the signs and symptoms of Ebola, about how to prevent it and what to do if a family member becomes infected. Photo: Pablo Tosco/Oxfam

This page highlights the policies and processes Oxfam has in place to protect the people we work with from any form of abuse, exploitation and harm.

What does safeguarding mean for Oxfam? 

At Oxfam, we are committed to zero tolerance of sexual harassment, exploitation and abuse in our organization. This means that we will do everything in our power to prevent these from happening, and rigorously address it each and every time it happens. One of the most important pillars of safeguarding is our Code of Conduct, which provides a framework within which all Oxfam employees, regardless of location, undertake to carry out their duties and to regulate their conduct.

How can Oxfam staff, volunteers, partners and people we work with safely report cases of misconduct?

Anyone (including Oxfam’s partners and people we work with) can raise a concern or make a complaint to Oxfam about something they have experienced or witnessed without fear of retribution.

You can do this through our confidential whistleblowing lines:

English: +44 (0) 1865 47 2120

Arabic:  +44 (0) 1865 47 2121

French: +44 (0) 1865 47 2122

Portuguese: +44 (0) 1865 47 2124

Spanish:  +44 (0) 1865 47 2123

Alternatively, you can reach out to your nearest Oxfam

How does the incident reporting process work?

We commit to engage all relevant parties and to act swiftly to conclude all cases. However, the timeline may vary depending on the nature and complexity of the complaint.

How do we work to prevent abuse and misconduct from happening in the first place?

In 2017, Oxfam International created a global Safeguarding Task Force, led by Winnie Byanyima, Oxfam International Executive Director. The Safeguarding Task Force is working in three main areas:

  • Prevention: This includes training, communications and information to prevent risk of harm and abuse, a revision of staff screening processes, risk assessment and an evaluation of staff capacity to perform the work.
  • Support and care:  Entails providing resources to support and care for those who have experienced sexual harassment, abuse and/or violence.  It also includes ensuring that staff have access to specialized training and real-life experience.
  • Response: This includes strengthening and harmonizing current policies and procedures, and ensuring that these are clear and accessible to all. We are aiming to cultivate an environment where information is shared and people are held accountable.

Our 10-Point Action Plan

On 16 February 2018, we agreed on a 10-Point Action Plan to strengthen Oxfam’s safeguarding policies and practices and to transform our organizational culture. Learn more about it.

What safeguarding policies does Oxfam have in place?

Oxfam is introducing new policies across its confederation - including policies on the Prevention of Sexual Exploitation and Abuse, Child Safeguarding and Survivor Support. Check out the list of already approved safeguarding and related policies:

Security Policy and Local Security Guidelines

Sexual Diversity and Gender Identity Rights Policy